Refund & Cancellation Policy

1Please read this policy carefully before placing an order.

1. Refund Eligibility

Customers may request a refund within 7 days of the relevant transaction/order where the request meets the conditions described in this policy.

Refunds are considered on a case-by-case basis after reviewing the order and service status.

2. Eligible Refund Situations

A refund may be considered where:

• The purchased service could not be delivered due to a technical issue attributable to our service;
• The order could not be started or completed due to a service-side issue;
• The service materially differs from the service purchased;
• A qualifying service failure occurs and cannot reasonably be corrected;
• Another genuine circumstance is identified after review by Shree SMM Panel.

Where appropriate, we may first attempt to correct or complete the affected service before processing a refund.

3. Non-Refundable Situations

A refund will generally not be available where:

• The order has been successfully completed;
• The customer supplied an incorrect or invalid username, profile, page, post, channel, or link;
• The customer supplied incorrect order information;
• The customer changed or removed the relevant content after placing the order;
• The customer's account became restricted, suspended, private, deleted, or otherwise unavailable for reasons unrelated to our service;
• The customer has already received the purchased service;
• The request is made after the applicable 7-day period;
• The issue results from changes, restrictions, outages, or actions of a third-party social media platform;
• The customer simply changes their mind after service processing has started.

4. Unused Panel Balance

Unused account or panel balance is non-refundable.

Once funds have been added to a customer account/panel, the balance cannot be withdrawn or refunded merely because the customer does not wish to use it.

5. Cancellation Policy

Orders generally cannot be cancelled once processing has started.

A cancellation request may be considered only under specific circumstances.

Cancellation may be considered where:

1. The order has not yet started processing;
2. A technical issue prevents processing;
3. Another genuine circumstance is identified and approved after review by Shree SMM Panel.

Submitting a cancellation request does not automatically guarantee cancellation.

6. Incorrect Order Information

Customers are responsible for checking all order details before submission.

If a customer provides an incorrect:

• Telegram username
• Telegram channel
• Telegram link
• Social media profile
• Post link
• Page
• Video
• Other service URL

the order may not be eligible for a refund.

7. Refund Request Procedure

To request a refund, contact us at:

Email: cageetabansal@gmail.com

Please provide:

• Order ID
• Registered email/mobile number
• Date of order
• Service purchased
• Reason for refund
• Relevant supporting information, where applicable

We may request additional information to verify the order.

8. Refund Processing

Once a refund is approved, we will initiate it using an appropriate payment/refund method.

The actual time required for funds to appear in the customer's account may depend on the payment provider or financial institution.

9. Payment Provider Limitations

Refund processing through PhonePe, Paytm, Binance, or another payment provider may be subject to that provider's processing procedures and limitations.

10. Policy Changes

We may update this Refund & Cancellation Policy when necessary.

The latest version published on this page will apply to future transactions.